Securus Technologies is a large communications company that severs the corrections industry over a wide area of North America. The company has service in over 3,800 correctional facilities, safety organizations, and law enforcement agencies. Over 1.2 million inmates and their families also are served by the company.
The communications system utilizes the most modern technology be being connected to capabilities with Android or Apple devices such as smartphones, tablets, iPads, and regular landline phones. Having this widespread ability to stay in touch is a very good program for people who are incarcerated as keeping contact with family is a very healthy and desired situation.
One feature that is becoming very popular is the video phone system, where each party is seen on a screen with webcam capability. This is just like being in the same room together and gives a more intimate feel to a phone call. There is also chat, voicemail, and a money transfer service available.
Securus just recently became accredited with the Better Business Bureau. Not every business in America is eligible to be accredited by the BBB. There is an initial screening where a decision is made to see if a business is currently meeting the BBB standards and if so, an accreditation application is filled out and submitted.
Once that is accomplished, the application is reviewed, and the staff at BBB researches the business in detail and verifies all of the information. If the business meets all of the requirements, then it is accredited.
Being a member of the Better Business Bureau signifies to the public and customers that good service and optimum relations are the hallmarks of a business organization. If a customer has any grievance or servicing problem that is not taken care of, they may register a complaint with the Better Business Bureau. Then at that point, the record of resolving the complaint is recorded for all to see publically.
The objective is to never get to the point that anything at all is recorded, but there are complaints, customers are given the assurance that problems will be speedily taken care of.